Versand

Shipping Policy

Digital Delivery Policy

Thank you for shopping with KidsStorys! 💖

All products sold at KidsStorys are digital children's storybooks delivered electronically in PDF format. We do not sell or ship physical products as part of our digital product offerings.

1. Delivery Time

  • Digital products are made available after successful payment confirmation.

  • Depending on the product and store configuration, your PDF files may be available through the order confirmation page, a download link, or an email.

  • Delivery is electronic, so no physical shipping is required.

2. Download Issues

If you experience any difficulty accessing or downloading your purchased files, please contact us at support@KidsStorys.shop.

We will do our best to help you access your files and resolve any technical issues.

We aim to respond to customer inquiries within 24–48 business hours.

3. Shipping Fees

  • No shipping fees apply to digital products.

  • No physical items will be shipped to your address.

  • The price displayed at checkout will show any applicable charges before you complete your purchase.

4. Order Processing

  • Orders are processed after successful payment confirmation.

  • Access to digital products depends on the delivery method configured for the purchased item.

  • Please ensure that your email address is correct at checkout so that you can receive order confirmations and any necessary download links.

  • If you do not receive your download link, please check your spam or junk folder before contacting us.

5. Refunds and Cancellations

Refund and cancellation requests are handled in accordance with our Refund Policy and applicable consumer protection laws.

If you experience a technical issue that prevents you from accessing your purchase, please contact us so we can help resolve the problem.

Nothing in this policy limits any mandatory consumer rights that may apply to your purchase.

6. Contact Information

Store Name: KidsStorys

Email: support@KidsStorys.shop

Address:

Freienohler Straße 20
59872 Meschede
Germany

Thank you for choosing KidsStorys! We hope our digital storybooks bring imagination, joy, and magical reading moments to your family. ✨